Refund Policy
Last Updated: May 2026
At Anand Rasa, customer satisfaction is important to us. We take great care in ensuring that our attars, perfumes, incense sticks, and fragrance products reach you in excellent condition. This Refund Policy outlines the terms and conditions regarding returns, exchanges, and refunds for purchases made through our website.
By placing an order with Anand Rasa, you agree to the terms outlined in this policy.
Returns and Exchanges
We accept return or exchange requests only under specific circumstances, including:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product is defective or unusable upon arrival.
- The order is incomplete or missing items.
To be eligible for a return or exchange, the product must be unused, unopened, and in its original packaging with all seals, labels, and accessories intact.
Non-Returnable Items
Due to the personal nature of fragrance products, the following items are generally not eligible for return or refund:
- Opened or used attars and perfumes
- Opened incense stick packs
- Products damaged due to customer misuse
- Products purchased during special promotions, clearance sales, or final sale events
- Gift cards and promotional vouchers
We encourage customers to review product descriptions carefully before making a purchase.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.
To help us process your request quickly, please provide:
- Order number
- Product name
- Clear photographs of the product and packaging
- Description of the issue
Once verified, we may offer a replacement, store credit, or refund based on the nature of the issue.
Refund Process
Approved refunds will be processed using the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider, bank, or financial institution.
Typically, approved refunds are processed within 5–10 business days after verification and approval.
Exchange Policy
Where applicable, exchanges may be offered for:
- Damaged products
- Incorrect products
- Manufacturing defects
Exchange requests are subject to product availability.
If the requested replacement product is unavailable, a refund or store credit may be offered.
Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been processed or dispatched, cancellation requests may no longer be accepted.
If a cancellation request is approved before shipment, a full refund will be issued to the original payment method.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to:
- A damaged item
- An incorrect item shipped by us
- A verified product defect
In such cases, return shipping costs may be covered according to our review process.
Refund Eligibility
To qualify for a refund:
- The request must be submitted within the specified time frame.
- Proof of purchase must be provided.
- The product must meet return eligibility requirements.
- The issue must be verified by our customer support team.
Contact Us
If you have questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team with your order details.
We are committed to resolving concerns fairly and providing a positive shopping experience for every customer.
Our Commitment
At Anand Rasa, we strive to deliver premium-quality attars, perfumes, incense sticks, and fragrance products. We value your trust and are dedicated to ensuring transparency, reliability, and customer satisfaction throughout your shopping journey.